FAQ
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service at service@fullshine.net as soon as possible.
Please note: Once your order has been shipped, we’re unable to make any changes to the shipping address.
Do you ship internationally?
Yes, we provide dropshipping and private labeling for wholesale clients.
Please contact us to discuss the options in detail.
When will I get my order?
Delivery time depends on the shipping method selected at checkout:
- Express Shipping: 4–7 business days
- Standard Shipping: 10–20 business days
Once shipped, you will receive a tracking number to monitor your delivery status.
Can I return or exchange products?
Yes, returns or exchanges are accepted within 60 days of receipt, but only for unused products in original condition.
Important: Items with the gold or silver ties removed from the hair cannot be returned.
Do you offer wholesale pricing or discounts for salons?
Yes, we offer exclusive wholesale discounts for bulk order.
Please contact us at service@fullshine.net to access our special pricing.
Can I request custom textures, lengths, or colors?
Yes, we offer custom orders based on your needs.
Please note:
- A minimum order quantity (by weight) is required
- Pricing and production time vary depending on the request
- Custom orders are non-refundable and non-exchangeable
We recommend contacting us at service@fullshine.net to confirm all details before placing a custom order.
Do you offer dropshipping or private label service?
Yes, we offer exclusive wholesale discounts for bulk order.
Please contact us at service@fullshine.net to access our special pricing.