Shipping & Delivery

Thank you for shopping with Fullshineprofessional.com!

We are committed to providing a smooth and reliable shipping experience for our wholesale customers. Please review the following policy carefully.

1. Order Processing Time

  • We ship Monday through Saturday, excluding Sundays and holidays.

  • Items that are out of stock, custom-made, or pre-order may take 30–60 days to prepare.

2. Shipping Methods

  • Expedited Shipping (FEDEX/DHL) is available for all wholesale orders.

  • Delivery Time: Typically 4–7 business days, depending on destination.

  • Please note that unforeseen circumstances (customs delays, extreme weather, carrier backlog) may occasionally impact delivery.

3. Delivery Fees by Region & Order Amount

A. United States & Italy

  • Orders over $800: Free expedited shipping (4–7 business days)

  • Orders under $800: $50 expedited shipping (4–7 business days)

B. Asia, Africa, Canada, Mexico, Australia & New Zealand

Order Total Expedited Fee (4–7 Business Days)
$0–$399.99 $80
$400–$599.99 $70
$600–$799.99 $60
$800+ Free

C. United Kingdom & Europe

Order Total Expedited Fee (4–7 Business Days)
$0–$89.99 $80
$90–$399.99 $70
$400–$599.99 $60
$600–$799.99 $50
$800+ Free

💡 Tip: If you are not in a hurry, consider using our retail website for more flexible shipping options and fees.

4. Tracking Information

  • Once shipped, you will receive a tracking number via email.

  • You can track your order in real-time.

  • Please allow a few hours for tracking information to activate.

  • Check spam or promotions folder if you do not see the shipping confirmation.

5. Delivery Address

  • Accuracy is essential. Provide a complete and correct street address.

  • We cannot deliver to P.O. Boxes.

  • Incorrect or incomplete addresses may result in delivery delays or returned packages.

  • Double-check your shipping information before submitting your order.

6. Important Shipping Notes

Please read carefully to avoid delivery issues.

  • Remote Areas & Potential Delays

    • Delivery to remote locations may take slightly longer due to limited courier access.

    • No extra shipping fees apply for these areas.

  • Wrong or Incomplete Address

    • Incomplete or incorrect addresses may cause delays or returns.

    • FEDEX/DHL cannot ship to P.O. Boxes; provide a valid street address.

    • Packages showing “delivered” but not received are the customer’s responsibility; consider a secure or work address.

  • Adult Signature (Wholesale or High-Value Orders)

    • Orders over $400 USD generally require signature confirmation.

    • Exception: If you notify us before shipment or leave a note at checkout, packages may be delivered without signature.

  • Custom Duties

    • Customers are responsible for any customs fees, taxes, or permits required in their country.

    • Fullshine can provide an invoice if needed for customs clearance.

  • Lost or Damaged Shipments

    • Contact Fullshine within 5 days if items are lost or damaged.

    • Provide photos of the item/packaging and delivery address.

    • Fullshine will coordinate with the courier to resolve the issue, either via replacement or refund.

7. Customer Support

  • We are committed to a positive shipping experience.

  • For any questions, special requests, or concerns regarding your shipment, contact us at service@fullshine.net.